Terms

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Family Trees by Hannah is based at 8 Ascot Drive, Bradford, West Yorkshire, BD7 4NH. The principal email address is familytreesbyhannah@gmail.com and telephone number 07834666389. Family Trees by Hannah is run by Hannah Smith, registered Sole Trader since October 2017.

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When you commission Family Trees by Hannah, you enter into an agreement with Hannah Smith to pay the price agreed in return for the product or service offered, as detailed on this website or by any other correspondence with Hannah Smith. You will have made this agreement in writing (either by email or letter) by telephone, or in person. The agreement can be cancelled at any time up until the order has been sent to print. When you take a product or service, a 20% deposit of the total price is required before research begins, it is non-refundable but does not affect your right to cancel. Payment methods are detailed on invoices which will also contain the total cost of the services agreed to.

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When beginning a commission we will ask you, the client, to provide us with information relevant to the commission. You must provide us with accurate information, to the best of your knowledge. If you provide inaccurate information, Family Trees by Hannah or Hannah Smith accept no liability for any resulting inaccuracies in the work.

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Family Trees by Hannah or Hannah Smith can offer no guarantee of success and cannot be held responsible for inaccuracies in original or transcribed records. Sometimes records have to be interpreted. Should information previously unavailable come to light in future which appears to contradict our findings, we do not accept liability.

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Sometimes records may not be available due to circumstances outside our control resulting in familial branches or persons not being able to be traced. Product and service fees are based on research time so refunds are not given where information cannot be found.

 

Privacy Policy

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Family Trees by Hannah or Hannah Smith henceforth referred to as ‘the service provider’ conducts family history research on behalf of clients. The ‘Home Person’ is the person who’s family is being traced (i.e. the gift recipient). In order to begin work, Family Trees by Hannah or Hannah Smith will ask the client to complete a Family History Information Form which requests the following information:

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The full name at birth, date of birth, place of birth, names of spouses of the ‘Home Person’. It also asks for finished product. The Client also has an opportunity to provide family photographs, documents or information they would like to have depicted on the finished product. The form requests that the recipient obtains the permission of any living person whose details are included on the form. It is the recipient's responsibility to obtain permission (including permission from the legal parent(s) or guardian(s) of anyone under the age of 16 and Family Trees by Hannah or Hannah Smith will assume it has been granted.

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Also requested is the name, email address, telephone number and postal address of the client. This is requested so the service provider can contact the client while the project is underway and issue the products or services once the work is complete. All forms are securely disposed of once the project is complete (i.e. they are shredded).

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The information provided on the Family History Information Form will be used to undertake a family history project using the 'Create a new tree' feature at Ancestry.co.uk. Ancestry.co.uk holds this data on secure servers and the service provider always uses the maximum privacy settings offered so that no personal information can be viewed by any other users, nor shared by Ancestry with any other parties. The only information entered on the Ancestry.co.uk website by the service provider concerns names, dates and places, never personal contact information. Upon completing a project, the service provider compiles products as agreed which will include some of the details provided on the Family History Information Form.

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Thereafter, all information is removed from Ancestry.co.uk and stored on the private computer system of the service provider, solely for the purpose of creating duplicate or updated products or services for the client. The client can request the service provider delete all of their data from said system, they can do so in writing and the service provider will always oblige.

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May 2019 - Hannah Smith

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